Warranty Terms & Conditions

Return Policy
To qualify to return an item under this Policy, the item must be in its original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession.

Please see our Warranty Terms and Conditions in relation to warranty claims.

Due to Health & Safety, all products sold at orthoeze.com.au can not be returned because of "change of mind".

All returns are subject to the Orthoeze.com.au Returns Policy Terms & Conditions and the Orthoeze.com.au Website Terms and Conditions.

30 Day Money Back Guarantee
We stand behind our product and that's why we offer a 30 Day Money Back Guarantee.

If you are not satisfied with your purchase, you can contact us within 30 days of taking delivery, and organise to return the product and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges).

Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted. Faulty Products / Warranty Claims Warranty on products is determined by the manufacturer.

Contact us directly by phone or by email to discuss your claim.  After you have received authorisation to return your product, post the product to us.  Please note: Costs associated with return freight will be at your expense. Once received, we will either refund or replace the item as per your instructions.

Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount prior to refund.